Code of Conduct

This code sets out principles and behaviors that the Mekong Market Community reasonably expects of buyers and sellers participating in online auctions.

Basic Principles

The Community expects buyers and sellers to:

1. Conduct themselves honestly and in good faith at all times.
2. Comply with all laws, including sale of goods and intellectual property laws.
3. Comply with Mekong Market's user agreement.

Sellers agree to:

1. Describe items fully and accurately and answer questions promptly.
2. Respond to emails as soon as possible, and within two working days.
3. Ensure items are shipped as soon as possible, and within a week of receiving payment and delivery address, unless otherwise indicated in the listing or agreed by both parties.
4. Charge only fair and reasonable amounts for shipping and make best endeavors to state shipping costs in listings.
5. Not subsequently spam previous buyers.

Buyers agree to:

1. Respond to emails as soon as possible, and within two working days.
2. Pay for goods purchased as soon as possible, and within a week of the auction closing and receiving payment details.
3. Not subsequently spam previous sellers.

Professional traders agree to:

1. Comply with all relevant laws.
2. Ensure goods are of acceptable quality, safe and durable, and draw attention to any defects.
3. Ensure goods are fit for the purposes including any purposes indicated in the listing.
4. Act responsibly and promptly to fix any product faults within a reasonable time after the sale (other than those caused by unreasonable use) or offer a replacement or refund.